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This page and its sub-pages tell you everything you need to know about the terms of using this site, our commitment to your privacy and any requests to refund amounts donated to Habitat For Humanity India.

Legal Notice | Terms & Conditions


Privacy Policy


Donation Refund Policy


Cancellation Policy


Disclaimer


Safeguarding Policy


Safeguarding Code of Conduct and Commitment

1) Legal Notice | Terms & Conditions

Visitors to this web site are bound by the following terms and conditions ("terms"), so please read these carefully before continuing to use this site. If you do not agree with any of these terms, please do not use this site. If you have any questions about these terms, please contact [email protected] .

Disclaimer of Warranties, Inaccuracies or Errors

Although Habitat for Humanity India attempts to ensure that all information and recommendations, whether in relation to the products, services, offerings or otherwise (hereinafter "information") provided as part of this website is correct at the time of inclusion on the website, Habitat for Humanity India does not guarantee the accuracy of the Information. Habitat for Humanity India makes no representations or warranties as to the completeness or accuracy of Information.

Habitat for Humanity India makes no commitment to update or correct any Information that appears on the Internet or on this website.

Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. No Information at this web site shall constitute an invitation to invest in Habitat for Humanity India or any affiliates. Any use of this website or the Information is at your own risk. Neither Habitat for Humanity India and Habitat for Humanity India affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or Habitat for Humanity India, upon this website or the Information, or any website linked to this website.

Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise, and Habitat for Humanity India makes no representation or warranty, expressed or implied, that the use thereof will not infringe any patent or otherwise.

This website is provided to you on an "as is" and "where-is" basis, without any warranty. Habitat for Humanity india, for itself and any third party providing materials, services, or content to this website, makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or non-infringement of third party rights, with respect to the website, the information or any products or services to which the information refers. Habitat for Humanity India will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if Habitat for Humanity India has previously been advised of the possibility of such damages.

Habitat for Humanity India Disclaimer

Habitat for Humanity India has its own separate identity, but in this website we may sometimes use "Habitat for Humanity India", "Habitat for Humanity India Trust", "HFH", "HFH India", "we" or "us" when we refer to Habitat for Humanity India in general or where no useful purpose is served by identifying any particular Habitat for Humanity India institution.

Availability

Habitat for Humanity India controls and operates this website from India and makes no representation that the materials are appropriate or will be available for use in other locations. If you use this website from outside India, you are entirely responsible for compliance with all applicable local laws.

Information that Habitat for Humanity India publishes on the World Wide Web may contain references or cross references to Habitat for Humanity India products, programs and services that are not announced or available in your country. Such references do not imply that Habitat for Humanity India intends to announce such products, programs or services in your country. Where applicable, consult your local Habitat for Humanity India contact for information regarding the products, programs and services that may be available to you.

Third Party Interaction and Links to Third Party Sites

In your use of the website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of the website. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that Habitat for Humanity India has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

This website may be linked to other websites on the World Wide Web that are not under the control of or maintained by Habitat for Humanity India. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. Habitat for Humanity India is not responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

Copyrights

  • This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Habitat for Humanity India or have been licensed to Habitat for Humanity India by the owner(s) of those rights so that it can use this material as part of this web site. Habitat for Humanity India retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this web site are owned by Habitat for Humanity India and used under licence by Habitat for Humanity India affiliates.
  • You may not copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the web site. These restrictions apply in relation to all or part of the material on the web site; copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the web site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site. remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.

 

General Terms and Conditions

Habitat for Humanity India does not routinely monitor your postings to the website but reserves the right to do so. However, in our efforts to promote good citizenship within the Internet community, if Habitat for Humanity India becomes aware of inappropriate use of the website or any of its Services, Habitat for Humanity India will respond in any way that, in its sole discretion, Habitat for Humanity India deems appropriate. You acknowledge that Habitat for Humanity India will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, Habitat for Humanity India will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the Internet.

Submissions and unauthorised use of any materials contained on this web site may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your user name and/or password. As such, you shall indemnify and hold Habitat for Humanity India and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the web site or the use of the web site by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.

Habitat for Humanity India reserves the right to terminate access to this website at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination, you must immediately destroy any downloaded and printed materials.

Habitat for Humanity India may change the terms and conditions and disclaimer set out above from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the web site. Habitat for Humanity India may change the format and content of this website at any time. Habitat for Humanity India may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.

Personal details provided to Habitat for Humanity India through this website will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

If you have a question or complaint, please contact us at [email protected].

Habitat for Humanity India reserves all other rights

Applicable Law and Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

2)    Privacy Policy

We take personal information about users/visitors/donors when request is entered, or there is sign up to our information sheet, or interest registered as a potential volunteer or donor. The data thus gathered consist of the concerned person's/organization's name, address, e-mail, phone numbers, and any other pertinent details. This personal information is not to be and is not distributed, shared, rented or given to companies or organizations that are not part of the Habitat for Humanity India Trust.

There will be regular update of our followers by post and by email. If in the donor's opinion such contacts are too frequent, information shall be immediately provided to for limiting such; and in case the donor prefers, his/her name will be removed from the e-mailing list completely.

A copy of the personal info with Habitat for Humanity India Trust, maybe requested at any time by emailing [email protected]. If any personal information changes or that our records are not up-to-date, information shall be provided as well.

Every effort will be done to ensure personal information is held safely, as per the relevant laws of the land.

3) Donation Refund Policy

Habitat for Humanity India is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donation, now that digital payments have become more frequent. Habitat for Humanity India expects that all donors will exercise due care and diligence while making donations, and further recognises that a donation may be made erroneously, or donors may change their mind.

Habitat for Humanity India will examine each request for refund of donation and endeavor to make the refund. Habitat for Humanity India may also seek further information / documents, and donor must co-operate in this regard.

However, Habitat for Humanity India is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to Habitat for Humanity India to be refunded:

  • You must request Habitat for Humanity India in writing or by email for a refund, which must reach Habitat for Humanity India within 7 (seven) days from the date on which the donation is made, i.e., the date on which donation:
    • Is made online, electronically or through other means, OR
    • Is through cheque /demand draft made in favour of Habitat for Humanity India, or someone authorised by Habitat for Humanity India for this purpose, OR
    • Is through cheque / demand draft dispatch to Habitat for Humanity India by other means.

The written request stating reason for refund must be sent to the address stated below, and must contain all the following details pertaining to the donation:

  • Date of donation
  • Donation amount
  • If donation was made through cheque/draft, to provide Cheque/Draft no.
  • If donation was made through credit card, to provide Credit Card no. (last 4 digits only).
  • If donation was made online, to provide Donation-ID.
  • Address: 102/103, 1st Floor, Dhantak Plaza, Makwana Road, Marol, Andheri (East), Mumbai 400 059, Maharashtra

 

4) Cancellation Policy

For Cancellations please contact the us via [email protected].

Requests received later than 15 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

 

5) Disclaimer

Habitat India shall endeavour to provide only such information that are to the best of their knowledge. Habitat for Humanity India does not however hold itself responsible for any inexactness or incompleteness of facts/information provided herein. Any accountabilities arising out of any act or omission by a visitor to this site, by depending on or making use of the information offered on this site, shall be completely to the account of such visitor.

Habitat for Humanity India will do what it can to ensure tax exemption certificates and feedback reports to the donors are within reasonable time limits.

Habitat for Humanity India disclaims any accountability, legal or otherwise, that might arise because of the act, omission or otherwise of any visitor to this site, or caused by the same. Visitors to the site admit that Habitat for Humanity India is only a facilitator for providing a window to its projects and initiatives, for making donations and recruiting volunteers who can provide their selfless service, and as such, stands indemnified from any accountability that might arise because of the same. Visitors acknowledge that visiting this site is an implicit reception of this disclaimer on their part.

 

6) Safeguarding Policy

1.   Habitat India and Safeguarding Policy

This safeguarding policy serves as a comprehensive guide, ensuring that safeguarding considerations are integrated across all departments and at every level of Habitat India operations. It is based on a ‘Zero-Tolerance’ and ‘Do No Harm’ policy that guides the organization to ensure that by commission or omission, directly or indirectly, advertently or inadvertently, no harm is caused to the vulnerable children and adults we work with and to our colleagues.

Habitat India believe in creating and maintaining a work and life environment that is safe, productive, and respectful for our colleagues as well as for the children and vulnerable adults who directly or indirectly engage with our projects. In this direction this policy serves as a testament to Habitat India's unwavering commitment to incorporating safeguarding principles into our strategic planning and operations. We recognize the importance of assessing and addressing potential safeguarding risks associated with Habitat for Humanity's overall operations and project activities. By adopting a proactive approach towards safeguarding, Habitat India will foster a culture of accountability and transparency. The Habitat for Humanity Anti-Trafficking in Persons Policy, the Habitat for Humanity Background Screening Policy, the Habitat for Humanity Ethics Covenant and Code of Conduct, and the Habitat for Humanity Whistleblower Policy all complement and reinforce the Habitat for Humanity Safeguarding Policy.

1.1. Safeguarding Definition

Safeguarding is the responsibility of the organization to ensure that its people, programme, policies, and procedures do ‘No Harm, knowingly or unknowingly, directly or indirectly, or by action or inaction. It also involves taking proactive measures to prevent and respond to any instances of safeguarding related violation or concern with full accountability.

1.2. Aim of the policy

The aim of the safeguarding policy is to guide create an environment that provides safe, secure, equal, inclusive and participatory space for children and vulnerable adults to engage in our programs, projects, events, activities etc. without any prejudices and biases related to gender, age, sexual orientation, disability, region, religion, language or any other cultural or physical diversity.

1.3. Objective of the Policy

The primary objective of this policy is to establish preventive and protective practices, underpinned by a robust response system, to safeguard the well-being of all individuals directly or indirectly coming in contact with Habitat India representative.

1.4. Principles of Safeguarding Policy

Habitat for Humanity India (Habitat India) is guided by principles of Empowerment, Prevention Protection, Partnership, Accountability, and Best interest in conjunction with the Habitat India Ethics Covenant, Anti- Trafficking in Persons Policy, Whistle-blower Policy, and Policy on Harassment, Bullying and Discrimination.

1.5. Scope of the Policy

This policy applies to all Habitat India entities, including National Office, Block/Regional/Area offices, and branches and consolidating entities. This policy, in specific is applicable to all board members, all Habitat staff members, contractors, interns, donors, visitors, volunteers, implementing partners, suppliers; and mentioned or not if involved in representing or working with Habitat India to carry out business activities, in any capacity. All representatives are required to sign an acknowledgement form that they have read and understand this policy and agree to follow it.

1.6. Policy Violations

Habitat India representatives must comply with this Safeguarding Policy and its related procedure to prevent and respond to all safeguarding concerns. Any direct or indirect harm caused by Habitat India representatives will be deemed as violation of safeguarding policy. Ignorance of the policy would not be considered as an excuse or exemption.

2.  Pertinent Elements of the Policy

2.1. Gender-equitable environment

Habitat India is committed to creating an environment that is gender equitable and free from all forms of violence, whether in the workplace or work-related spaces. The established gender norms create significant vulnerabilities and can pose multiple challenges for women and girls to access their rights and entitlements and to be free from violence within various systems. To address these challenges,

Habitat India is committed to implementing gender-equitable safeguarding measures that account for discriminatory practices and attitudes, both within our organization and during community engagement. We aspire to confront the hurdles that impede women's growth through gender-equitable safeguarding measures, ensuring that they can exercise their rights and contribute to their communities without fear of violence or discrimination or prejudice. It will ensure that we create a mechanism that could be easily used by women at the last mile or at the grassroots level and be responsive in a manner that is dignified and gender equitable. By prohibiting gender-discriminatory practices within our organization and during community interactions, we aim to create a safe and supportive space for all individuals. Habitat India is committed to continuously improving and adapting best practices to create an environment where gender equity is not just a goal but a lived reality.

2.2. Prevention and response of Sexual Harassment, Exploitation and Abuse (SHEA)

Any form of sexual harassment, exploitation or abuse is shame to humanity and brings organisation’s reputation at stake. Habitat India ensures zero tolerance to Sexual Harassment, Exploitation and Abuse and any violation will be taken seriously under this policy. Awareness of SHEA is crucial, along with a robust system for receiving complaints and empowering individuals, to effectively address SHEA. It is covered for children in POCSO Act, 2012 (Sub section 1.1), but it is important to include it in SHEA, as it will provide a comprehensive approach to the issue, whether related to children or vulnerable adults. This policy recognizing that SHEA is a high impact area amongst all the safeguarding risk, Habitat India sets out through this policy a clear guidance and preventive measures to mitigate any potential risk and will administer strict actions against any person who breaches the expectations, as laid down under the policy. Any allegation of SHEA is a priority and will responded with urgency and confidentiality. Note - Any type of sexual offences against children that has been defined under Protection of Children from Sexual Offences Act (POCSO), 20121 is a legal binding on the individuals and institution. This also constitutes the offences under Indian Penal Code (IPC), 1860.

2.3. Digital Violence

Habitat India collaborates with a diverse group of volunteers who actively engage with us across various digital platforms, including social media, payment gateways, and online web portals. These passionate individuals self-host fundraising and digital media campaigns, as well as participate in other online activities that may expose them to digital content and contact risks. Furthermore, increased and unstructured online time poses potential dangers for children, including exposure to harmful content and an increased risk of cyberbullying. Committed to safeguarding the volunteers, as well as the well-being of the children and adults in our communities, Habitat India places great emphasis on raising awareness on both sides among volunteers and community members. Habitat India will empower volunteers with the knowledge and tools necessary to engage responsibly online, ensuring their protection and that of the individuals they interact with. The safeguarding policy strives to create a secure environment where volunteers can contribute and communicate safely and confidently on digital media. It also safeguards children and adults in the communities we work with.

2.4.Prohibition of Prostitution, Trafficking and Labour (Forced Dangerous or Exploitative) Prostitution:

Habitat for Humanity strictly prohibits sex trafficking and engaging in commercial sex acts by any representative. We never allow the exchange of money, employment, goods, or services for sex or any form of degrading or exploitative behaviour, even when commercial sex acts are legal locally. These standards apply at all times, including off-duty or leave periods.

Pornography: Habitat for Humanity prohibits representatives from accessing, possessing, or sharing pornographic content using organization-provided computers, email accounts, electronic distribution lists, or internet connections. This includes sharing explicit images or jokes containing explicit content with colleagues. These standards apply at all times, including off-duty or leave periods. Violations undermine our commitment to maintaining a safe and respectful environment, leading to disciplinary consequences, up to and including termination.

Human Trafficking and Forced Labor: Habitat for Humanity strictly prohibits human trafficking (also known as "modern slavery") and the use of forced labor by any representative.

Dangerous or Exploitative Child Labor: Habitat for Humanity follow the norms and standards aimed to prevent the economic exploitation of children and ensure their health, safety, and well-being. This is in alignment with the Child Labour (Prohibition and Regulation) Amendment Act 2016 prohibiting the employment of Children below 14 years in all employment and also with the provisions for prohibition on employment of adolescents (14-18 Years) in the scheduled hazardous.

2.5. Survivor Centered Approach

A survivor–centered would focus on to ensure the dignified treatment and considerations, while being supported to overcome traumatic experiences. This will be in line with UN Protocol, especially in case of SHEA. In case the survivor is a child, the approach must consider the best interests of the child and engage with the family/caregivers as appropriate. Staff and partners should comply with country’s local child welfare and protection legislation and international standards, whichever gives greater protection.

2.6.  Privacy and Confidentiality

Habitat India will manage child records and sensitive information in a manner that is respectful, professional, confidential, and complies with applicable laws. It would be ensured that no identifying information, especially of vulnerable adults and children are shared in a way that exposes them to the risk of harm.

2.7. Reporting

Any HABITAT INDIA representative who receives a safeguarding complaint or has information or reasonable suspicion of safeguarding misconduct (whether by a Habitat India representative or another aid worker) must report it immediately to their direct supervisor via established reporting mechanisms. If the individual suspects that his or her direct supervisor may be involved in the misconduct or have a conflict of interest, he or she must immediately notify a higher-level supervisor in his or her reporting line, the National Safeguarding Lead, the National Human Resources Lead, or can also use the Habitat Ethics and Accountability Line for reporting. Retaliation against the person who reports is unacceptable; confidentiality is maintained, and the individual reporting is safeguarded.

Habitat for Humanity's Reporting Protocols for Safeguarding Misconduct

a).  Reporting Expectations:

  • All Habitat India representatives must report potential safeguarding misconduct, including abuse, exploitation, or neglect.
  • Habitat India representatives are trained to recognize signs of misconduct and are protected from retaliation when reporting in good faith.
  • Immediate reporting (in any case no later than 48 hours) of potential misconduct is essential, and significant delays may result in disciplinary actions.

b).   Protocols for Reporting:

  • Any Habitat India representative receiving a safeguarding complaint or having knowledge of misconduct must report the concern following the due diligence procedure /established reporting protocols. You can report the concerns to the national safeguarding point person, National Human resource point person, and using the Habitat Ethics and Accountability Line reporting tool (HEAL), a confidential and anonymous reporting hotline.
  • Individuals receiving complaints should not conduct their own investigations but rather submit the

c).  Survivor Assistance:

  • Support will be provided to survivors and victims, including counseling and access to appropriate
  • Decisions regarding support will be made in consultation with the survivor and local

d).  Confidentiality and Survivor-Centered Approach:

  • Survivors' needs and preferences guide the response, and confidentiality is strictly
  • Investigations will not be discussed with anyone not involved in the

e).    Management Remediation:

  • If misconduct is confirmed, appropriate actions will be taken, including disciplinary procedures and potential legal recourse.
  • Senior management will implement necessary improvements to prevent future

f). Reporting of Safeguarding Incidents:

  • Habitat India will comply with local authorities' reporting requirements for safeguarding misconduct, especially concerning minors.
  • Reporting to external parties may be necessary based on contractual obligations or for transparency and public

h). Monitoring of adherence and compliances

The monitoring and evaluation process will be of the highest priority in order to safeguard and assure the well-being of all project stakeholders in the context of implementation of our safeguarding policy. Safeguarding will be an integral aspect of our overarching project management framework rather than a separate component. Our monitoring department will be entrusted with the responsibility of diligently monitoring all project activities and operations to ensure compliance with safeguarding standards using department-wide indicators. By integrating safeguarding into our monitoring and evaluation procedures, Habitat India will demonstrate its unwavering dedication to maintaining a safe and ethical environment for all stakeholders and fulfil our responsibility to safeguard vulnerable individuals from damage or exploitation.

3.  Commitments

3.1. Safeguarding Behavioral Commitments

Habitat for Humanity strongly condemns all forms of discrimination, exploitation, and abuse, which encompass modern slavery, coerced conscription, prostitution, human trafficking for any purpose, abuse of vulnerable adults or children, and dangerous or exploitative child labor. Our organization is committed to promoting equality and justice in all our programs and policies. We strive to operate without bias, ensuring that our actions do not harm others, take pro-active steps to increase the safeguarding elements (in our plans and operations) and consistently actively work towards minimizing the negative impact of discrimination, exploitation, and abuse.

Habitat India representatives commit to the highest standards of conduct when interacting with children and adults. Representatives are encouraged to periodically revisit code of Conduct which they have reviewed and signed when joining the organization regularly to ensure both awareness and compliance of the Code. Safeguarding is more about how a person thinks and behaves in relation to create a safe environment in organisation and communities we partner with. Therefore, it is important to educate our staff and representatives, partners, associates, volunteers, suppliers, consultants and vendors about the Habitat India’s safeguarding policy and their expected behaviour. This policy guides on code for behaviour and institutional commitment to implement safeguarding policy.

Application and Scope

This applies to all staff, associates, visitors, suppliers, vendors, consultants and volunteers and everyone who represents Habitat India.

Personal Behavioural Commitment
I commit that I,

  1. Will respect, promote and safeguard the rights and dignities of all people (with particular attention to beneficiaries, vulnerable adults and children) without discrimination or bullying of any kind.
  2. Will treat all intended and actual beneficiaries with respect, courtesy and
  3. Will treat children and vulnerable adults in a manner which is respectful of their rights, integrity, and dignity and considers their best interests regardless of age, sex, gender, gender identity, sexual orientation, nationality, ethnic origin, colour, race, language, religious, region or political beliefs, marital status, disability, physical or mental health, family, socio-economic or cultural background, class, or any history of conflict with the law.
  4. Will help to create and maintain an environment that prevents sexual exploitation and abuse, safeguards the rights of beneficiaries, research participants, and community members (especially vulnerable adults and children), and promote the implementation of Habitat for Humanity’s code of conduct. (Note: Managers at all levels have particular responsibilities to support and develop systems that maintain this environment. A significant failure to support and develop such systems will result in disciplinary consequences, up to and including termination.)
  5. Will adhere to the Policy on Safeguarding and be open and honest in my dealings with children and vulnerable adults, their families, and communities participating in programmes, projects, processes, events, and activities.
  6. Will display high standards of professional behaviour at all times, providing a positive role model for children and vulnerable adults.
  7. Will never ask for or accept personal contact details or invitations to share personal contact details (this includes email, phone numbers, social media contacts, address, webcam, Skype, ) from any child or vulnerable adult (until required for work purpose) or family associated or formerly associated with our work or share my own personal contact details with such individuals except where this has been explicitly authorised by the organization.
  8. Will always ensure that when on an official or work visit, and I wish to take pictures of children and vulnerable adults, associated with the organisation, for personal use, I will –
    • Always consult first with the office so as to make sure that it is ok to take pictures in the local context and that the intended use of the pictures does not conflict with organizational policies.
    • Ask permission (informed consent) of the child or vulnerable adult (or in the case of young children, their parent or guardian) informing them of the specific purpose(s) and intended use (including how and where) and respect their decision to say no making it clear that there will be absolutely no negative repercussions from denying such consent.
    • Ensure the images are respectful and do not impact negatively on their dignity and
    • Ensure that the use of the images does not put the child or vulnerable adult at risk of being identified or
    • Never upload the images of children and vulnerable adults, associated with Habitat India program and partner organization to non-organizational social media pages without the full and explicit consent of Habitat India

I commit, that I will not –

  1. Engage in any form of humiliating, degrading, or exploitative behaviour toward beneficiaries in any
  2. Engage in any abuse of authority, position, or influence by withholding humanitarian assistance or manipulating selection or targeting processes for beneficiaries.
  3. Condone, endorse or participate in any illegal activities conducive to theft, corruption, conflicts of interest, or other activities seeking illegal economic gains.
  4. Engage in sexual exploitation or abuse of children and vulnerable
  5. Engage in sexual activity with a child (person under the age of 18). Mistaken belief in the age of a child is not a
  6. Exchange money, employment, goods or services, including assistance that is due to beneficiaries, for sex, sexual favours or other forms of humiliating, degrading or exploitative behaviour.
  7. Engage in a sexual relationship with a beneficiary, since it is based on inherently unequal power dynamics and undermines the credibility and integrity of humanitarian aid work as well as, it undermines the credibility of an
  8. Abuse or exploit a child, young person or adult at risk or behave in any way that places them at risk of harm, including through harmful traditional practices such as, for example, forced or child marriage.
  9. Use physical punishment/discipline or use of physical force of any kind towards children and young
  10. Use language or behave towards a child, young person, or adult at risk in a way that is inappropriate, offensive, abusive, sexually provocative, demeaning or culturally inappropriate.
  11. Have a child or vulnerable adult, with whom I am in contact in a work-related context, stay overnight at my home or any other personal residential location or accommodation, unless approved through the organizational processes and duly informed to the safeguarding focal point.
  12. Spend time alone away from others with children and vulnerable adult, with whom I am in contact in a work- related context. I will always make sure that another authorised adult is with me and/or I am with the children and vulnerable adult in an open public place, where others are around and in plain view of others.
  13. Use computers, mobile phones, or video/digital cameras or other electronic devices, to access, view, create, download, or distribute pornography, especially abusive images of children.
  14. Store any information related to children and vulnerable adult on my personal device and use it for the purpose of commercial gains.
  15. If I develop concerns or suspicions regarding sexual abuse or exploitation by a fellow worker (whether a staff, contractor, volunteer or supplier of Habitat for Humanity India or another humanitarian aid agency), I will report such concerns via established reporting protocols and the Habitat Ethics and Accountability Line reporting

3.2.  Commitment for Safeguarding Framework Implementation

Habitat India are committed to:

  1. Have a safeguarding framework in place including an organizational safeguarding policy; ensuring all staff members are familiar with this policy, have access to it and understand the staff responsibilities it sets outs.
  2. Deliver all programmes and projects in the safest possible manner; undertaking safeguarding risk assessments for all activities which may involve or impact upon children and vulnerable adults.
  3. Have a safeguarding reporting procedure mapped out and shared with all reporting members, colleagues and beneficiaries who know how to make and/or receive reports if concerns arise.
  4. Assign staff member’s specific roles in order to ensure that safeguarding policies and procedures are being followed, respected and implemented within the organisation.
  5. Undertake the gathering, production, storage and use of data (including photos) in an ethical way, adhering to relevant data protection laws or standards and obtaining informed consent before the collection of any new
  6. Maintain a detailed register of all safeguarding concerns raised as well as a record of how the organisation
  7. Agree to share information with other members of the Partnership on safeguarding initiatives as well as individual cases (with identifying information removed), as appropriate, where sharing that information will lead to learning for the Partnership, or in situations where individual cases may have an adverse impact on members.
  8. Foster a working environment that encourages diversity and is safe, healthy and respectful for all staff members.

3.3 Commitment for Operational Standards

Habitat India is committed to ensure that:

  1. Children and vulnerable adults do not experience harm or any form of violence due to their engagement with Habitat India staff, communications, activities or events.
  2. All our safeguarding actions will seek to be gender-sensitive, promoting safe spaces for the meaningful participation of girls and young women.
  3. Puts the safety of survivors, victims and whistle-blowers first, working to implement safeguarding responses that are timely, effective and respectful of these individuals’, agency and voice.
  4. Report immediately (as stipulated within the reporting procedures) so that the individuals we serve are confident in our efforts to protect and support them.
  5. Follow communication standards when undertaking external communications that include written, visual or audio information about a child or vulnerable adult, who has worked or interacted with Habitat India.
  6. In any external communications featuring child or vulnerable adult, the project manager is required to conduct a risk assessment to determine whether these communications could potentially cause harm or place them at risk of harm, including the possibility of re-traumatising girls and women who are recounting painful experiences.
  7. All photographers, film makers, journalists and interpreters must receive a clear safeguarding briefing from the project team, understand the Safeguarding Policy and they should sign its Code of Conduct. They must all be accompanied by a member of staff when interfacing with children or/and vulnerable adult.
  8. Habitat India respects staff members’ privacy but reserves the right to monitor and record all incoming and outgoing emails and websites use (and other electronic material) for its legitimate purposes.
  9. All staff with access to information systems must ensure that their use of technology does not put children and vulnerable adult to harm due to misuse of technology such as accessing, storing and distributing inappropriate
  10. If a staff member would like to be in contact with a child or a vulnerable adult, he or she must always copy in another staff member in the email or WhatsApp message.
  11. All staff must report any concerns or allegations to the Safeguarding Focal Points within 24 hours via suggested means of communication.
  12. If a member of staff believes that a child vulnerable adult, is at risk of imminent harm, abuse or criminal offences, they must take steps to immediately report their concerns to the Safeguarding Manager/ Safeguarding Focal Point person or Director of Operations to seek advice on next steps.
  13. Confidentiality is maintained at all stages of the process when reporting and handling a safeguarding
  14. Information relating to the concern or subsequent case management must only be shared with appropriate staff on a need-to-know basis and must be stored securely.

4.  Personal Conduct Outside Work

While the Safeguarding Policy primarily outlines standards within the professional and working environment, it also extends to personal and non-working aspects of individuals' lives. We respect everyone's autonomy in governing their personal lives, but it is essential to acknowledge that their actions reflect upon Habitat India and can impact both personal and institutional reputations.

Habitat India recognizes that upholding ethical standards extends beyond the confines of the workplace and its staff, associates, partners, and volunteers, including all individuals covered by this policy, are expected to adhere to a code of conduct that reflects organizational values and commitment to safeguarding. Therefore, it is imperative for all individuals associated with Habitat India to consistently demonstrate high ethical standards, not only within the professional sphere but also in their personal lives. Upholding these standards is an integral part of the safeguarding policy. By doing so, we safeguard the reputation of both the individual and the organization, ensuring that our commitment to ethics remains unwavering.

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Appendix 1: Key Terms

Term Definition
Habitat India Representative An individual acting on behalf of Habitat for Humanity, including but not limited to board members, staff members, contractors, interns, volunteers, implementing partners, and suppliers.
Beneficiary An individual who applies to receive or who receives from Habitat India (or its staff and volunteers) shelter assistance or another form of protection, service, or other intervention.
Child A child is defined as persons who have not attained 18 years of age.
Vulnerable Adult A person over the age of 18 with a physical, mental or life status that causes particular vulnerability (such as a physical or mental disability).
Harassment Any comment or behaviour that is offensive, demeaning, humiliating, derogatory, or is otherwise inappropriate or fails to respect the dignity of an individual. It can be committed by or against a beneficiary, partner, staff, official, or any other person involved in any way in the disaster response program or humanitarian operation.
Human Rights International standards that recognize and protect the dignity and integrity of every individual without distinction
Sexual Abuse Any actual or threatened physical intrusion of a sexual nature (including inappropriate touching), whether by force or under unequal power dynamics or otherwise coercive conditions.
Modern Slavery Holding a person in slavery or servitude or requiring a person to perform forced or compulsory labor are to be construed in accordance with Article 4 of the Human Rights Convention, as further defined by the UK Modern Slavery Act of 2015. https://www.legislation.gov.uk/ukpga/2015/30/section/1/enacted
Sexual Harassment Any unwelcome sexual advance, comment, expressed or implied sexual demand, touch, joke, gesture, or any other communication or conduct of a sexual nature (whether verbal, written or visual) that occurs between a Habitat India staff member and any person whom they interact in their Habitat India role. For further details, see the Habitat India Policy on Harassment, Bullying and Discrimination.
Child Emotional Abuse Constitutes injury to the psychological capacity or emotional stability of the child caused by acts, threats of acts, or coercive tactics. Emotional abuse may include, but is not limited to Humiliation, control, isolation, withholding of information, or any other deliberate activity that makes the child feel diminished or embarrassed.
Child Exploitation Constitutes the abuse of a child where some form of remuneration is involved or whereby the perpetrators benefit in some manner. Exploitation represents a form of coercion and violence that is detrimental to the child's physical or mental health, development, education, or well-being.
Child Neglect Constitutes failure to provide for a child's basic needs.
Child Physical Abuse Constitutes acts or failures to act resulting in injury (not necessarily visible), unnecessary or unjustified pain or suffering without causing injury, harm or risk of harm to a child's health or welfare, or death. Such acts may include, but are not limited to, punching, beating, kicking, biting, throwing, stabbing, choking, or burning. These acts are considered abuse regardless of whether they were intended to hurt the child.
Child Sexual Abuse Any form of sexual abuse (discussed above), indecent exposure, or exploitation through prostitution or the production of pornographic materials, which involves a child.
Coerced Conscription Refers to us of children in military service; the UN definition is “child associated with an armed force or armed group refers to any person below 18 years of age who is, or who has been, recruited or used by an armed force or armed group in any capacity, including but not limited to children, boys and girls, used as fighters, cooks, porters, spies or for sexual purposes.”

7) Safeguarding Code of Conduct and Commitment

I commit that I
1. Will respect, promote and safeguard the rights and dignity of all people (with particular attention to homeowners, vulnerable adults and children) without discrimination or bullying of any kind.
2. Will treat all intended and actual homeowners with respect, courtesy and dignity.
3. Will treat children and vulnerable adults in a manner which is respectful of their rights, integrity, and dignity and considers their best interests regardless of age, sex, gender, gender identity, sexual orientation, nationality, ethnic origin, colour, race, language, religious, region or political beliefs, marital status, disability, physical or mental health, family, socio-economic or cultural background, class, or any history of conflict with the law.
4. Will help to create and maintain an environment that prevents sexual exploitation and abuse, safeguards the rights of homeowners, research participants, and community members (especially vulnerable adults and children), and promote the implementation of Habitat for Humanity’s code of conduct.
5. Will adhere to the Policy on Safeguarding and be open and honest in my dealings with children and vulnerable adults, their families, and communities participating in programmes, projects, processes, events, and activities.
6. Will display high standards of professional behavior at all times, providing a positive role model for children and vulnerable adults.
7. Will never ask for or accept personal contact details or invitations to share personal contact details (this includes email, phone numbers, social media contacts, address, webcam, Skype, etc.) from any child or vulnerable adult (until required for work purpose) or family associated or formerly associated with our work or share my own personal contact details with such individuals except where this has been explicitly authorized by the organization.
8. Will always ensure that when on an official or work visit, and I wish to take pictures of children and vulnerable adults, associated with the organization, for personal use,
I will –
• Always consult first with the office to make sure that it is ok to take pictures in the local context and that the intended use of the pictures does not conflict with organizational policies.
• Ask permission of the child or vulnerable adult (or in the case of young children, their parent or guardian) informing them of the specific purpose(s) and intended use (including how and where) and respect their decision to say no making it clear that there will be absolutely no negative repercussions from denying such consent.
• Ensure the images are respectful and do not impact negatively on their dignity and privacy.
• Ensure that the use of the images does not put the child or vulnerable adult at risk of being identified or located.
• Never upload the images of children and vulnerable adults, associated with Habitat India program and partner organization to non-organizational social media pages without the full and explicit consent of HFH India.

I commit, that I will not –
1. Engage in any form of humiliating, degrading, or exploitative behavior toward beneficiaries in any circumstances.
2. Engage in any abuse of authority, position or influence by withholding humanitarian assistance or manipulating selection or targeting processes for beneficiaries.
3. Condone, endorse or participate in any illegal activities conducive to theft, corruption, conflicts of interest, or other activities seeking illegal economic gains.
4. Engage in sexual exploitation or abuse of children and vulnerable adults.
5. Engage in sexual activity with a child (person under the age of 18). Mistaken belief in the age of a child is not a defense.
6. Exchange money, employment, goods or services, including assistance that is due to homeowners, for sex, sexual favors or other forms of humiliating, degrading or exploitative behavior.
7. Engage in a sexual relationship with a homeowner, since it is based on inherently unequal power dynamics and undermines the credibility and integrity of humanitarian aid work as well as, it undermines the credibility of an organization.
8. Abuse or exploit a child, young person or adult at risk or behave in any way that places them at risk of harm, including through harmful traditional practices such as, for example, forced or child marriage.
9. Use physical punishment/discipline or use of physical force of any kind towards children and young people.
10. Use language or behave towards a child, young person or adult at risk in a way that is inappropriate, offensive, abusive, sexually provocative, demeaning or culturally inappropriate.
11. Have a child or vulnerable adult, with whom I am in contact in a work-related context, stay overnight at my home or any other personal residential location or accommodation, unless approved through the organizational processes and duly informed to the safeguarding focal point.
12. Spend time alone away from others with children and vulnerable adult, with whom I am in contact in a work-related context. I will always make sure that another authorized adult is with me and/or I am with the children and vulnerable adult in an open public place, where others are around and in plain view of others.
13. Use computers, mobile phones, or video/digital cameras or other electronic devices, to access, view, create, download, or distribute pornography, especially abusive images of children.
14. Store any information related to children and vulnerable adult on my personal device and use it for the purpose of commercial gains.
15. If I develop concerns or suspicions regarding sexual abuse or exploitation by a fellow worker (whether a staff, contractor, volunteer or supplier of Habitat for Humanity India or another humanitarian aid agency), I will report such concerns to Habitat India via established reporting protocols.